Shipping policy
Shipping & Delivery
At Fabric Coffee, we care about keeping our coffee fresh and making our delivery times as clear as possible. Here you'll find everything you need to know about how we roast, pack and ship your order.
Where We Deliver
We currently ship within Germany only. International shipping is not available at this time.
Roasting & Shipping Schedule
We roast all our coffee fresh to order and follow the schedule below:
Orders placed by Thursday at 6:00 PM:
Roasted: Friday
Shipped: Monday
Orders placed after Thursday at 6:00 PM:
Roasted: The following Friday
Shipped: The following Monday
Delivery Times
Once your order has been shipped, you can expect delivery within:
- Germany: 1–3 business days via DHL
Saturday counts as a business day. Sundays and public holidays are not included. Delivery times are estimates and cannot be guaranteed. We are not responsible for delays caused by the shipping provider or circumstances beyond our control.
Shipping Costs
Orders of €65 or more: Free shipping
Orders under €65: Shipping costs are calculated at checkout based on the weight of your order.
You'll see the exact shipping cost clearly displayed in your shopping cart before completing your purchase.
Shipping Confirmation & Tracking
As soon as your order has been handed over to DHL, we'll send you a shipping confirmation by email, including your personal tracking number. You can use this number to track your delivery online.
Responsibility for Your Order
Once your order has been handed over to DHL, the risk of loss or damage passes to you. If your order is lost or damaged in transit, please contact us as soon as possible. We'll be happy to help you with the claim process with DHL.
Damaged Deliveries
If your order arrives damaged:
- Please report the damage to the DHL delivery driver immediately, if possible.
- Then contact us at hallo@fabric.coffee as soon as possible.
Please note: Reporting damage to DHL is not a requirement for exercising your statutory warranty rights. You can contact us about a defective or damaged product at any time, and we'll review each case individually.
Reporting the damage to DHL nevertheless helps us pursue any claims we may have against the carrier. It won't affect your rights or put you at a disadvantage.
Undelivered or Refused Orders
If you refuse delivery or your order cannot be delivered by the shipping provider:
- You remain responsible for payment of the order.
- Any return shipping costs may be charged to you.
- Please contact us so we can find a suitable solution.
Frequently Asked Questions
What happens if I order at the weekend?
Orders placed after Thursday at 6:00 PM or over the weekend will be included in the following production cycle. Your coffee will be roasted on Friday and shipped the following Monday.
Can I change or cancel my order?
Once your order has been accepted and confirmed by email, we can no longer guarantee that changes or cancellations will be possible. Please check your order carefully before placing it.
How quickly will you respond if there's a problem with my delivery?
We'll respond to all enquiries about shipping and delivery within 1–5 business days. You can reach us at hallo@fabric.coffee.
Fabric Coffee GmbH
Odermannstraße 1 · 04177 Leipzig
Managing Directors: Jonathan Hirschhäuser, David Maneke, Friedrich Radi
Commercial Register: HRB 44310 · Leipzig
VAT ID: DE463120924
Email: hallo@fabric.coffee